Defining inclusive language When we define inclusive language, we aim for communication that avoids using words, expressions or assumptions that would unnecessarily exclude people. For the past few decades, there’s been an increased awareness of language that excludes on the basis of gender. Whereas past generations may have been taught
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Getting clients in the door can be tough. But getting them to stick around once they’ve arrived can be challenging too. Whether you work for yourself or for an organization, you may struggle with client flight. Understanding why clients leave can help you re-orient for retention strategies. 6 common reasons