Advocacy: Supporting Client Care and Communication

cpd online canada advocacy course

Overview of Advocacy: Client Care and Communication

This course aims to help learners gain a broad understanding of advocacy, its meaning and implications for society, professionals and clients, along with steps that can be taken to support advocacy and client communication and reduce client care, communication and ethical conflicts. This is not a legal advocacy course. CCPA - this course is approved for 2 hours of credit through the Canadian Counselling & Psychotherapy Association. Legal CPD Credits

  • BC - approved for 2 hours under Lawyering Skills by Law Society of BC
  • New Brunswick - approved for 2 hours by Law Society of New Brunswick
  • Alberta: For Alberta lawyers, consider including this course as a CPD learning activity in your mandatory annual Continuing Professional Development Plan as required by the Law Society of Alberta
  • Manitoba, Yukon, NWT, Nunavut, PEI, Nova Scotia - consider including this course for 2 hours of CPD
  • Approved for 2 hours by CCPA

Learning Objectives

  • Students will gain an understanding of advocacy, including reasons, approaches, audiences and proponents of advocacy
  • Students will reflect on advocacy’s meaning in their work, for their clients and within their own ethical frameworks
  • Students will review steps in building an advocacy plan
  • Students will read and analyze a case study on a call for advocacy
  • Students will learn best practices for communicating with clients in writing and direct discussion throughout the advocacy process
  • For parents and advocates for persons with disabilities, including autism, this course can be directly relevant to learning skills to help with advocating, communicating and collaborating with education, community, health care and social services teams, including supporting self advocacy.

Learning Outcomes

  • Define advocacy and give examples of different types of advocacy and advocates
  • Articulate the role of advocacy in society, in your profession and for your clients, especially in supporting client care and communication
  • Identify reasons that an individual or organization would advocate
  • Give examples of ways professionals can advocate and support advocacy
  • Explain how advocacy can pose ethical conflicts, both personally and with the client
  • Describe some ways to help define a problem
  • Outline some general steps for an advocacy plan for your own clients
  • Provide examples of ways to support client communication in the advocacy process

Course Level Beginner

Course Duration This course is self-paced. Most people take about 120 minutes to cover the course material, exercises and quiz questions.

Advocacy is just one of our courses on client care and communication. You can also visit